Business Excellence Pills: Critical to Quality Tree

“Quality is more than a promise, it’s genuine performance” – Ron Kaufman

Are you struggling in understanding which are your Customers’ key needs? 

This week #BusinessExcellencePills will introduce a tool known as Critical To Quality (CTQs) Tree, that can be used to drill down your Customers’ “voice” into specific measurable characteristics.

If you are interested in knowing how to effectively use the CTQs Tree (Tips & Traps) download the PDF here: Critical to Quality Tree – What & How

#businessexcellencepills #businessexcellence #leansixsigma #criticaltoquality #customer #processimprovement

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