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Leading vs Lagging Indicators

In the realm of Key Performance Indicators (KPIs), it’s crucial to grasp the distinction between leading and lagging indicators.

Lagging indicators: reflect past performance, offering insights into historical results (e.g., revenue, employee turnover, customer satisfaction).

Leading indicators: anticipate future trends, providing predictive insights into customer satisfaction and future performance (e.g., customer orders, number of sales calls, employee satisfaction, ticket resolution time).

Why does it matter? Because informed decision-making hinges on this understanding. While lagging indicators offer retrospective insights, leading indicators equip us with foresight, enabling proactive decision-making. Crafting the right mix of indicators and implementing a well-structured monitoring process ensures readiness to make the best decisions for your business.

Just as leading indicators provide predictive insights into future trends, KYMA TEAM leverages data-driven analysis to anticipate challenges and opportunities, guiding your business towards success. With our expertise in streamlining processes and optimizing productivity, we empower you to make informed decisions and stay ahead of the curve.

Ready to harness the power of KPIs and drive your business towards transformative outcomes? Reach out KYMA TEAM today and let’s navigate your journey to success together!

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